System Implementation Specialist – Field Based Nationwide

We are currently recruiting for a one of the UKs leading Health Care provider for a System Implementation Specialist.

System Implementation Specialist Ideal Profile

• Confident and natural communicator with an inspiring quality
• Excellent listening and interpersonal skills
• Logical and efficient
• Solid understand of customer service principles and practice
• Experience working in a team-oriented, collaborative environment
• Excellent IT skills, particularly in Excel and other Microsoft Office applications
• Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high pressure environment
• Be able to work on your own without the need for constant supervision

System Implementation Specialist Key Responsibilities

• Be a key contact for the operations and head office teams during the implementation as the face of transformation
• Build relationships with local and regional stakeholders
• Work alongside internal stakeholders and head office departments to establish their requirements
• Become a Subject Matter Expert (SME) for the Transformation being implemented
• Collate and manage relevant data required to ensure successful implementation
• Ensure that all targets and deadlines are achieved
• Be involved in training and coaching of new and existing system users
• Understand and be involved in the development and management of processes and corresponding documentation
• Work alongside other teams to assist in data, trend analysis and bespoken requirements
• Prepare and support the branch in preparation and transition to the new system
• Support the branch in training of employees on any new system
• Provide on-site support and help for newly trained employees
• Provide office support where needed whilst branch staff are going through the implementation process
• Operate and update the new and outgoing systems as needed during an implementation
• Helping in the set-up of data in the new branch system as required during an implementation
• Provide advice and guidance to all employees in the use of any new system
• Document lessons learned during the implementation